How to build a customer-focused workforce (webinar)

This Personnel Today webinar, in association with PeopleScout, looks at how many employers are re-engineering how they engage their customers. Statistics from customer service platform provide Zendesk show that 60% of customers will choose an alternative supplier after just one bad experience. And research from Bain Capital found that organisations that excel at customer experience drive revenues up to 8% higher than others in their market.
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